Never leave your customers wondering. Your VA provides real-time tracking info, updates on delays, and proactive communication to reduce “Where’s my order?” messages.

Trained in Shopify, Amazon, Etsy, WooCommerce, and more—your VA understands how to resolve platform-specific issues and navigate backend tools with ease.

Whether it’s email, live chat, or social DMs, your VA keeps all channels under control—responding professionally and consistently in your brand’s voice.

We handle the tough stuff—gracefully. Your VA manages return requests, refund processing, and unhappy customers with empathy and speed, following your store policies.

From sizing questions to restock dates, your assistant helps convert hesitant shoppers by answering product-related questions and highlighting key selling points.

Your VA doesn’t just resolve issues—they listen. Expect weekly summaries of recurring complaints or questions so you can improve product pages, policies, or shipping processes.